Returns and Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, the item must be:

• In the same condition in which it was received
• Unused and undamaged
• Complete and in its original packaging
• Accompanied by proof of purchase

Playing card decks must be returned unopened, with any original cellophane wrapping or seals intact, unless the item is faulty, damaged or incorrect.

To request a return, please email outlawdecks@gmail.com before sending anything back. Include your order number and the reason for the return.

Items sent back without first requesting a return may not be accepted.

Return Postage

For unwanted items or change-of-mind returns, the customer is responsible for the cost of return postage.

If an item is faulty, damaged, incorrectly described or the wrong product was sent, we will cover reasonable return costs where applicable.

Please retain proof of postage until your return has been completed.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, faulty, incomplete or incorrect, contact us as soon as possible at outlawdecks@gmail.com. Please include your order number and photographs where appropriate so we can resolve the issue quickly.

This policy does not affect your statutory rights.

Exchanges

We do not currently offer direct exchanges.

The quickest way to receive a different item is to return the original product and place a new order once your return has been accepted.

Cancellation Rights

UK and EU customers may have the right to cancel an online order within 14 days of receiving it, without giving a reason, subject to applicable exceptions.

Our 30-day return policy provides additional time and does not replace your statutory rights.

Non-Returnable Items

We cannot accept returns for:

• Gift cards
• Personalised or custom-made products
• Items returned incomplete, damaged or used
• Opened playing card decks, unless faulty, damaged or incorrect

Refunds

We will notify you once your return has been received and inspected.

If approved, your refund will be issued to your original payment method within 7 business days. Your bank or card provider may take additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact outlawdecks@gmail.com.

Contact

For any questions about returns or refunds, email:

outlawdecks@gmail.com